Complaints

Service

If at any time you are unhappy about any aspect of the service we provide or about our fees, please raise your concerns in the first instance with the solicitor handling your matter. If this does not resolve the problem to your satisfaction, or you would prefer not to speak to another solicitor, then please contact one of the directors named above who will investigate your complaint. Both directors of Goodharts Solicitors can be contacted on 0191 687 2055 by post to our address in Newcastle upon Tyne. We have a procedure in place which details how we handle complaints which is available on request.

If you are not satisfied with our handling of your complaint, you can contact the Legal Ombudsman. The contact details are as follows:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Website: www.legalombudsman.org.uk
Tel: 0300 555 0333.
E-mail@ enquiries@legalombudsman.org.uk.

Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint.

Conduct

If at any time you have concerns about the conduct of one of our solicitors, you can contact the Solicitors Regulation Authority.